Frequently Asked Questions
Who can order through the Nex Flow USA website?
At this time, Nex Flow USA is solely committed to serving our customers in the United States, however, Nex Flow Air Products are sold worldwide. Please contact us if you are outside the United States and we will refer you to your country’s Nex Flow Air Corp. representative.
Where are Nex Flow's products manufactured?
Nex Flow Air products are manufactured and assembled in Canada.
What if I have a technical question on a product?
For questions and application assistance, please contact our technical sales office: Nueair Engineered Products, Toll free: 1-888-569-7027 or firstname.lastname@example.org
Full PDF literature which contains dimensions and complete technical specifications are also available from at www.nueair.com.
We're always here for you. Whether you ordered 5 days or 5 years ago please don't hesitate to call us! We also love hearing about unique applications our products are used in. Email us at email@example.com anytime to let us know how Nex Flow Air Products are helping you.
Are Drawings / Prints available?
Yes, both PDF Outline drawings and CAD files are available. Please contact our sales division: Nueair at 1-888-560-7027 or firstname.lastname@example.org
What is your return policy?
Click here see the Nex Flow Product Performance Guarantee.
What is your product warranty?
All Nex Flow products are guarantee for a period of 5 years from defects in material and workmanship.
Where do items ship from?
We are the exclusive stocking location of Nex Flow Air Products in the United States. This means two things: faster shipping and no customs duties or taxes when you purchase through us. We ship from Cincinnati, Ohio. Our warehouse is strategically located within 500 miles of 70% of the United States' manufacturing facilities to serve our customers better. Additionally, UPS ground ships within three days to 80% of the country from our location.
What are your business hours?
Our business hours are Monday- Friday 8:00am to 5:00pm EST. Orders placed after 5:00pm EST will be received the next business day. Please allow up to 24 hours for order processing.
Is there a minimum/maximum order requirement?
No, there are no minimum/maximum order requirements.
How do I know if a product is in stock?
Please contact us at Customercare@nexflowusa.com before placing your order to inquire about stock. Be sure to include our part number and quantity needed. If a product is not in stock we can usually order it from the manufacturer within 5-7 business days.
Availability of Products:
We try to have everything available when you place your order. However, occasionally an item may be temporarily out of stock. We will advise, the same business day, if a product is not in stock. Please always include a valid email address or phone number. If you have questions about the status of your order, please contact us.
What payments do you take?
100% advance payment is required for all orders. We accept all major credit cards, as well as, PayPal. Please contact our brick and mortar sales division, Nueair Engineered Products, if you wish you purchase on terms.
What is your shipping policy?
We ship through UPS. Modes of shipment depend upon the customer’s choice and should be finalized by the customers during checkout. Shipping is added to final invoice. We do not ship on account.
How can I track my shipment?
Once your order is ready to ship, an email with the UPS tracking number will be sent to the email you have provided. You can track your shipment and set up specific delivery requests through the UPS website.